Cannot transact on the app - Disappointed!

I have the My World account for about a day now and I transferred finds from my credit card to the My World Account but I cannot transact on the app. I tried to make a payment and the app just has an error pop-up " There are no eligible accounts." O loaded a beneficiary and still the same error message. I called the customer service centre before 8am this morning and was told that account it blocked and that the Forensics team will contact me and it is 15:06 and still no call. Yesterday when I was at the branch I was told that the Forensics team will make contact me immediately but nothing. This is really inconvenient.