LV
Laetitia V
1 reviews | Active since Oct 2010
30 Jul 2024, 13:48
Cannot register for online banking - staff cannot help
I took out a loan at African Bank, which was paid into a African Bank account (newly created). Thus, I went to the branch, got my card and tried to register for online and mobile banking (Monday, 29 July 2024). It keeps saying ''an unexpected error has occurred. Please try again later. Could not perform the operation''. We tried at the branch a few times and still it did not want to do it. A call was logged by the Branch on 29 July, but upon enquiry by phoning the customer help desk (30 July), it became apparent it was never logged and the call center logged it on 30 July. This time I received a reference number. But it has now been 2 days and after numerous attempts I still cannot access my account as I cannot register for online banking. At the ATM you can only withdraw money, you cannot do anything else. Already there has gone costs off the account without me even having access to it. Nobody can tell me what is wrong, and nobody can help me. I honestly do not know what to do anymore.
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Replies (3)LV
Laetitia V's updateReviewer Update
31 Jul 2024, 15:46Update ..... yesterday, 30 July at 14:16 I was contacted by an employee of African Bank from the Jhb Office about my complaint logged. Again, I was requested to try to register for online banking, which I did several times, and the same issues popped up, still could not register. I was requested to give them 24 hours to resolve the issue. Guess what, it has been 24 hours, nobody contacted me, and the problem is still there. Still cannot register for online banking nor via the App. African Bank has these commercials that they are a leader in technology, yet they cannot assist a customer to resolve this, which should be a straightforward ICT issue. I was informed that the reference I got from the Call Centre was not ICT related, and got a new reference, again, this time for ICT apparently (new ref 839878). Still no assistance, still no resolution. I honestly ask the question, so what is going on that they cannot resolve this issue for me? I am so fed up, if I could, I would honestly say how I feel, but this is a public platform.
LV
Laetitia V's update31 Jul 2024, 15:46
Reviewer Update
Update ..... yesterday, 30 July at 14:16 I was contacted by an employee of African Bank from the Jhb Office about my complaint logged. Again, I was requested to try to register for online banking, which I did several times, and the same issues popped up, still could not register. I was requested to give them 24 hours to resolve the issue. Guess what, it has been 24 hours, nobody contacted me, and the problem is still there. Still cannot register for online banking nor via the App. African Bank has these commercials that they are a leader in technology, yet they cannot assist a customer to resolve this, which should be a straightforward ICT issue. I was informed that the reference I got from the Call Centre was not ICT related, and got a new reference, again, this time for ICT apparently (new ref 839878). Still no assistance, still no resolution. I honestly ask the question, so what is going on that they cannot resolve this issue for me? I am so fed up, if I could, I would honestly say how I feel, but this is a public platform.
LV
Laetitia V's updateReviewer Update
01 Aug 2024, 11:13Someone from African Bank phoned me, Jhb number and told me the query was resolved, they deleted my profile and now I can log in. I can log in now, but cannot move past the selfie phase, it keeps throwing me out saying internet banking is currently offline due to maintenance. Jet I can log in every time, but cannot get past the selfie phase, I tried my phone and my laptop. So I do not know, I will try and try again.
LV
Laetitia V's update01 Aug 2024, 11:13
Reviewer Update
Someone from African Bank phoned me, Jhb number and told me the query was resolved, they deleted my profile and now I can log in. I can log in now, but cannot move past the selfie phase, it keeps throwing me out saying internet banking is currently offline due to maintenance. Jet I can log in every time, but cannot get past the selfie phase, I tried my phone and my laptop. So I do not know, I will try and try again.
LV
Laetitia V's updateReviewer Update
01 Aug 2024, 12:42Guess what, I went to the Branch and they could not help me. The lady from African Bank who phoned me this morning and informed we that I can now log in, **** to me. When I got to the branch and we struggled also there, the lady at the branch went onto my profile and guess what, a message was there saying they phoned me this morning and informed me that I should not try to register/log on until tomorrow after 12:00 pm. ***!!!! That was never relayed to me, I would not have wasted my time going to the branch. They can listen to the tape when she phoned me, they will not hear her say the above. She as a matter of fact told me when I said I am getting online banking error messages, also struggles and the system kicks her off. I have never ever in my life been through such a struggle with anything. It is beyond unbelievable.
LV
Laetitia V's update01 Aug 2024, 12:42
Reviewer Update
Guess what, I went to the Branch and they could not help me. The lady from African Bank who phoned me this morning and informed we that I can now log in, **** to me. When I got to the branch and we struggled also there, the lady at the branch went onto my profile and guess what, a message was there saying they phoned me this morning and informed me that I should not try to register/log on until tomorrow after 12:00 pm. ***!!!! That was never relayed to me, I would not have wasted my time going to the branch. They can listen to the tape when she phoned me, they will not hear her say the above. She as a matter of fact told me when I said I am getting online banking error messages, also struggles and the system kicks her off. I have never ever in my life been through such a struggle with anything. It is beyond unbelievable.