Cannot assist but quick to call for their money

I have an issue with regards to the customer service I have experience with the African Bank Call Centre. I have a number of reasons as to why i am so ****ed at African Bank. All I require is a print out of the extended warranty that I have with them and they cannot assist with it. I have called in every day since last week Wednesday to get feedback on my request and the response I get is, We waiting on the docs, your query has not been looked at, they have **** to you mam there is no info handed over, you will get the docs by close of business and nobody is actually giving customer service. I am starting to wonder if they actually know what is customer service. I have such a detailed report that it would scare you if you read all the remarks that where made to me when I was querying this. They seem to be covering up for each other not giving me the correct number to call.<br> <br> If someone reads this please note that I am very upset and all I want is my document because if I do not pay you you will be quick to call me for collections and to blacklist me.