CANNOT ACCESS MY OWN MONEY!!! Worst Bank Ever!!!!!!

I cannot access my own money in from this bank. I used this bank as a savings. I transferred money from one bank to African Bank. The money goes into the pocket savings accounts and I cannot withdraw. I can only withdraw from the primary savings account. Unexpectedly my app is blocked. So when I go to the bank to change my password and pin to access, my thumb prints do not pick up on their scanner. They tell me I must got to home affairs and verify myself. I have my ID which they can use. Why do I need to verify myself to take out my own money. Knowing the situations that people face at the South African Home Affairs, the banks were supposed to be there to assist the people and make their lives easier. Furthermore, they do not even have any email address to which you can send your complaints too.

Other banks are now doing ID's and passports and this specific bank sends you to home affairs to verify yourself. This is utter bull****.