Cancellation of Insurance policy on credit card

Hi All,

I am a frustrated, unhappy customer of African Bank, I regret choosing African Bank as my bank.

I have been trying to replace my existing credit card insurance with African Bank since the 5th of May 2023 to date and every time I reach the call centre agent and I have to explain my story and get transferred to the same call centre I was talking to and from the insurance call centre I describe my issue and they transfer me back to the same queue I was on ***) to talk to a different agent from the same call centre.

*** call centre agents tried calling them on my behalf and they couldn’t reach them to confirm that I’m not thumb-sucking my story. Whoever is managing this service centre needs to do better, staff cannot do their stuff and get away with this. Alternatively, I drove to Midrand head office, and I was told I could not see the consultants, there is no face-to-face consultation at African Bank, and the only option available for me to call the call centre at *** and wait to talk to the pathetic consultant if I’m lucky.

May I please have the insurance on my credit card cancelled immediately, I have the same insurance offering the same benefits for less than R200 per month compared to R1150 I’m being charged by African Bank, for this credit card, as per NCA, I am allowed to substitute the insurance if the benefit is the same or better than the current one.

Regards