Cancellation of Insurance

This complaint is on behalf of my mother who took a furniture at ellerines and they made her to sign for insurance for it now that the furniture has been paid up and she has been trying to cancel the insurance for sometime and she is not getting any proper feedback she is being sent from pillar to post and they are debiting this insurance from her pension money she is a pensioner she cant afford her money to be deducted for something she doesnt want.<br> She has sent cancellation request to Relyant Insurance company and when she calls she gets no positive feedback, this is one of the reference numbers she received Nkasela NM ref 225418<br> <br> This is one of the emails that we have reeived below<br> \From: CRM Contact04 <br> Date: Wed