Cancellation of Contract

I spoke to the agent Nkanyiso from Collections department whom he advised that this query he is escalating it to his supervisor, the supervisor made contact with me and probably she is used to taking advantage of the consumers since she told me that they will not cancel the contract, I must go and sell the fridge then pay African Bank, last week friday Patricia made contact with me again and advised that she is taking the query to the Manager who will contact me, but I did not receive the call. I will like to emphasise this to AFRICAN BANK please fami****ise yourself with CPA SECTION 56 Constition of South Africa, I reported the fault within 7 days of purchase about the faulty fridge, Bears cancelled the contract on their side as they could not provide me with another fridge as they were making plans to collect the fridge I then received a call from Bears warehouse that they are closed and cannot collect the fridge the store must make arrangements for collection , did I ask for the warehouse to be closed as African Bank fails to cancel the contract of the claim I have made, Please come collect your fride and cancel this contract if not I have made arrangements to take legal actions