EM
Elizabeth M
1 reviews | Active since Oct 2011
10 Dec 2021, 17:25
Can you please stop wasting my time and resources and communicate effectively
Its been 2 days since I app**** for credit card and since then I have been recieving SMS's requesting documents which I have been sending from the time I started my online application. Is it people or robots who reviews our applications? Because honestly I am sick and tired of this process inefficiencies.
Your service really sucks. To think that I was planning to move from FNB private wealth portfolio to African bank, clearly that wouldn't be a great idea. You are still not technologically advanced.
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Elizabeth M's updateReviewer Update
10 Dec 2021, 18:53Good day,
I have been calling you guys since yesterday, spoke to almost 6 different agent. The last 2 people I spoke to now was Jabulile and her Manager Lerato, who promised to escalate this and come back to me. Once again, us Robots or people who are working in the the documents department because. I just recieved another SMS which reads as follows:
African Bank: Hello MS MTHIMUNYE. Some of your credit application documents are missing or unclear. Please submit clear copy/copies of Bank statement with latest 3 deposit amounts and account holder details missing via our App, Internet Banking or by emailing it to *** please include your ID number in the subject line. African Bank Auth. FSP Reg NCRCP7638
It's strange because the verified bank statements were submitted and acknowledged. The very same information they are requesting is showing on the statements. Hence am asking if we are dealing with ROBOTS OR PEOPLE?
I have been calling you guys since yesterday, spoke to almost 6 different agent. The last 2 people I spoke to now was Jabulile and her Manager Lerato, who promised to escalate this and come back to me. Once again, us Robots or people who are working in the the documents department because. I just recieved another SMS which reads as follows:
African Bank: Hello MS MTHIMUNYE. Some of your credit application documents are missing or unclear. Please submit clear copy/copies of Bank statement with latest 3 deposit amounts and account holder details missing via our App, Internet Banking or by emailing it to *** please include your ID number in the subject line. African Bank Auth. FSP Reg NCRCP7638
It's strange because the verified bank statements were submitted and acknowledged. The very same information they are requesting is showing on the statements. Hence am asking if we are dealing with ROBOTS OR PEOPLE?
EM
Elizabeth M's update10 Dec 2021, 18:53
Reviewer Update
Good day,
I have been calling you guys since yesterday, spoke to almost 6 different agent. The last 2 people I spoke to now was Jabulile and her Manager Lerato, who promised to escalate this and come back to me. Once again, us Robots or people who are working in the the documents department because. I just recieved another SMS which reads as follows:
African Bank: Hello MS MTHIMUNYE. Some of your credit application documents are missing or unclear. Please submit clear copy/copies of Bank statement with latest 3 deposit amounts and account holder details missing via our App, Internet Banking or by emailing it to *** please include your ID number in the subject line. African Bank Auth. FSP Reg NCRCP7638
It's strange because the verified bank statements were submitted and acknowledged. The very same information they are requesting is showing on the statements. Hence am asking if we are dealing with ROBOTS OR PEOPLE?
I have been calling you guys since yesterday, spoke to almost 6 different agent. The last 2 people I spoke to now was Jabulile and her Manager Lerato, who promised to escalate this and come back to me. Once again, us Robots or people who are working in the the documents department because. I just recieved another SMS which reads as follows:
African Bank: Hello MS MTHIMUNYE. Some of your credit application documents are missing or unclear. Please submit clear copy/copies of Bank statement with latest 3 deposit amounts and account holder details missing via our App, Internet Banking or by emailing it to *** please include your ID number in the subject line. African Bank Auth. FSP Reg NCRCP7638
It's strange because the verified bank statements were submitted and acknowledged. The very same information they are requesting is showing on the statements. Hence am asking if we are dealing with ROBOTS OR PEOPLE?