Can the call centre guy not understand??!!

So I called today to query why my account reflects arrears when I know for a fact, there is NO ARREARS ON MY ACCOUNT!! I Then i go through all the security questions including confirming my residential address - WHICH HAS NOT AND NEVER CHANGED. THIS IS THE SAME ADDRESS NOTED ON MY BANK STATEMENT WITH AFRICAN BANK. THE SAME ADDRESS WHICH I NOTED WHEN JOINING AFRICAN BANK. I explained this to the man but he just says okay... okay. (Were you not listening!!) Now I get an sms stating i need to GO UPDATE my ADDRESS!!!! You will not waste my time. I don't work near a African Bank branch and you cannot expect me to UPDATE THAT WHICH IS ALREADY UPDATED AND CORRECTED. Please train you agents! RIDICULOUS!!!<br> Ref number for the idiotic sms: *** - Please get your act together and get this sorted!!