Can't find the money I paid them!!!

I have made a payment to settle my account last week on the African Bank website, up to now they are still unable to find or allocate the funds (what is the purpose of having a secure payment facility if it is this useless).<br> I have been calling everyday as per the instruction of the call centre agent to call the next day and yesterday the agent asks me to send my bank statement through to his supervisor to help allocate the funds. When I called today the supervisor THABANG MAPONYA first tells the agent to let me know that he will get back to me because he is on a call, I insisted I waited for him and he then tells the agent that he is not coming to the phone and refuses to speak with me.<br> When African bank wants my money, they will do anything to get a hold of me. Make the same effort now African Bank. no wonder you are a failing business.