Can I please have my money in struggling of pains

I'm experiencing difficulty with African bank,we had an agreement of R350 on the 15 they decided to take R1450 and R930 without my authorization,I m on medical disability temporarily bcs of my spine the took the money which my daughter sent for medication and consultantion today ,I didn't go to see the orthospine specialist, Thursday on the 30 April was called by their legal I thought it will be resolved nothing,went to branch Monday was not assisted I'm struggling of pains I just need my money back