Calling me but not listening to my questions!!!!

<p>I would like to know if the people at the call centre like to only hear their voices and if they are trained to tell a customer they can do what they want because that is how it's done at their offices?</p> <p> </p> <p>This morning I received a call from a Zanele at your call centre. She sounds so sleepy and rude it's UNBELIEVABLE! I asked her a simple question of what the call was regarding (as I DO NOT give my PERSONAL information to ANYONE over the phone. Unless I either have called myself OR I have requested a call electronically). She then doesn't understand my question and just says "confirm your details for security purposes". When I tried to reach explain my uestion she then interrupts me. I stayed calm up until the point she proceeds to ask me this question "are we going to go through this same issue as on Monday?". WHO ON EARTH DO YOU THINK YOU ARE LADY? I AM A CUSTOMER OF AFRICAN BANK, I AM NOT YOUR CHILD!!!!!!</p> <p> </p> <p>I cannot AND WILL NOT deal with people who DO NOT have proper training in customer care.</p> <p> </p> <p>If African Bank employs people who think they are entitled or thinks the world owes them. Then I must say African Bank is going to fall VERY short.</p>