Calling does not work

I registered for this online banking if i cant call it that. So i forgot my password and put it in incorrect. And now my account is blocked i phoned 4 times over 2 weeks. 1st person just told me they will tell the online people, without even taking my details. 2nd person took my details and said they logged it with the correct people. 3rd person said they will email their manager as well i mean common all i want to to is keep up to date with whats going on with my money. I hope to God that Sylvester Fraser doesn't receive this complaint as he is not doing his job. Because previously i also had a complaint it was in this month even he phoned once never again then whoever reply's to this rep**** that the complaint has been sorted yes i did receive my funds but no he did not phone back to inform me about anything. So please. Why is it when a client doesn't pay NOT ME you phone *** times a day but when we as consumers need your help you are missing.