Call Centre needs a wake up Call

<p>Call Centre agents and in this Case African Bank need to realize very quickly:</p> <p>We are the reason you have a job. Us customers are the reason you have a job, not the government.</p> <p>If you call me. With even been rude if I tell you please don’t tell me something I already know:</p> <p> </p> <p>I am the customer. Stop trying to have an attitude, trying to win the conversation, have the last word. PLEASE LOOSE THE ATTITUDE.</p> <p>I AM PICKING UP THIS MORE AND MORE WITH CALL CENTRE AGENTS AT AFRICAN BANK.</p> <p>We are the customers. We are the reason that you, your supervisors and managers have jobs.</p> <p>Call centre staff are too quick to forget.</p> <p>It is not surprising as not enough people complain.</p> <p>AND BY THE WAY: IF MY ACCOUNT IS IN ARREARS BY A FEW WEEKS THAT STILL DOES NOT ENTITLE YOU TO HAVE AN ATTITUDE ON THE PHONE.</p> <p>More and more of your staff want to jump on their high horse quickly. If you are doing this job every day I am surprized you are so badly equipped with how to handle people.</p> <p>Sorry, I mean your CUSTOMERS. </p>