AV
Adele V

1 reviews | Active since Jul 2015

14 Jul 2015, 13:39

Call Centre madness

I've been receiving phone calls from the call centre on 14/07/2015. Upon answering my phone, the lady said she is looking for my husband. Firstly I don't know how she got hold of my phone nr. I told her the nr she dialled is my nr and that person she is looking for is my husband. Before I could say anything or ask anything she hung up. <br> This was round about at 11:00 am. <br> Take note that they did phone my husband about a week ago, wanting him sign for a credit card. He told the lady that he is not interested. <br> Again on 14/07/2015 at 13:00pm I receive another phone call from the call centre, again the lady wants to speak to my husband. As soon as she heard my voice, she slams down the phone. <br> We don't even deal with African Bank. So how did they my nr in the first place to get hold of my husband again??<br> Please no more phone calls!

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Replies (1)
African Bank
African Bank's reply15 Jul 2015, 08:16
Official
Hello adeleriaan,

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards

Ruth Mmotlana
Contact Centre Support Specialist Team
Contact number: ***