call centre and feedback team lack customer servic

After my complaint on Hello Peter about african bank they were very quick to respond. I was told that I would be updated by the progress of my account, and the matter will be dealt with. That was the only phone call I received from african bank!!!!. Everything else I got was computer generated sms's that came through 2 to 3 times a day saying the same thing over and over again. I had to call african bank myself, once again my call was transferred to 3 different departments. After a while one of the consultants said that I had to call another number, this was the same number that I called to get to her! Up until today I still haven't spoken to the right person and have no idea what is actually going on. Once again well done african bank on pathetic service. I will have to take this further!