NC
Nkhensani C

1 reviews | Active since Feb 2015

05 Sept 2016, 19:15

Call centre agents

<p>Please teach your call centre agents some manners. Being late for a payment gives them no right whatsoever to be rude to a customer. </p> <p> </p> <p>They calĺed my land line number lookin for my mother who unforrunately was not at home but at work, and some agent rudly asked where she is and didnt even bother to introduce herself to me. When i told her the person she called for is not herebut at work. She responded with a very rude mumble and just said k. </p> <p> </p> <p> </p> <p> </p>

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Replies (1)
African Bank
African Bank's reply06 Sept 2016, 08:42
Official

Thank you for referring your concerns via Hello Peter.

We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.

Should you need to, please contact our Customer Care contact centre on ***

Kind Regards

Contact Centre Support Team

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