Call centre agent that is bored with her job

<p>i have just been on a 14 minute phone call to african bank (at my cost) half of those 14 minutes thembi could not answer why i was charged insurance fees above R300 this month on my credit card ..and the rest of the time she pretended she couldnt not hear me ....i am so over this bank and their bull**** ....</p> <p>everytime you need help you need to go this route ...thembi needs to be taught customers s****s ...</p>