call centre agent not properly trained

a call centre agent called me at 08h25 (25 February 2015) to cell number *** concerning my account and instead of being polite on the phone she talks as if i personally owe her not African Bank and demanded papers which i have already sent 3 times now. the account in question is for *** 087. Manners on the phone are highly appreciated especially when you asking a client to supply personal information which can be abused in any other way. the way she talked on the phone is like she brought her on issues to work and took it out on me. supp**** my information for easy telephone trace since they claim calls to be recorded.