GT
Gontse T
1 reviews | Active since Apr 2020
29 Dec 2021, 09:31
Call Centre!!
I don't like this thing of writing a review whenever I deal with African bank. I called in this morning and wanted a my balance. I advised the lady that I am running out if airtime and she said she will call me back should we get cut off, over 5 minutes has passed and I haven't received that call back. All I need to know is my balance so I can check if I will be able to settle this account or not!! Last time I went to the branch I was told I should have brought my phone with me as they can't update the details without it. I hardly have time to go to your branch.
My call was quite simple can I please have my balance, maybe I might settle this account !!!
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Gontse T's updateReviewer Update
13 Jan 2022, 10:38Dear African bank,
I am still waiting for a call back from the lady that I spoke to on the 29th December 2021.
I have sent an e-mail to your customer services and I am being told that they need to do a verification.
What is so difficult to do a verification through e-mail???
Standard Bank and Vodacom are able to do that! But you are failing !!!
I am not going to call that number cause that's when I speak to your rude consultants!!!
I just need a settlement quote then pay off this account and this is becoming such a tedious process on my side
I am still waiting for a call back from the lady that I spoke to on the 29th December 2021.
I have sent an e-mail to your customer services and I am being told that they need to do a verification.
What is so difficult to do a verification through e-mail???
Standard Bank and Vodacom are able to do that! But you are failing !!!
I am not going to call that number cause that's when I speak to your rude consultants!!!
I just need a settlement quote then pay off this account and this is becoming such a tedious process on my side
GT
Gontse T's update13 Jan 2022, 10:38
Reviewer Update
Dear African bank,
I am still waiting for a call back from the lady that I spoke to on the 29th December 2021.
I have sent an e-mail to your customer services and I am being told that they need to do a verification.
What is so difficult to do a verification through e-mail???
Standard Bank and Vodacom are able to do that! But you are failing !!!
I am not going to call that number cause that's when I speak to your rude consultants!!!
I just need a settlement quote then pay off this account and this is becoming such a tedious process on my side
I am still waiting for a call back from the lady that I spoke to on the 29th December 2021.
I have sent an e-mail to your customer services and I am being told that they need to do a verification.
What is so difficult to do a verification through e-mail???
Standard Bank and Vodacom are able to do that! But you are failing !!!
I am not going to call that number cause that's when I speak to your rude consultants!!!
I just need a settlement quote then pay off this account and this is becoming such a tedious process on my side