Call centre

Herewith I would like for African Bank to answer me publicly as I think this is the only way for me to get answers and RESULTS. I assume there are lots of people working for African Bank as everytime I receive a phone call from them I speak to another person. EVERY TIME I am told the conversation is been recorded for quality purposes???. I have gone so far as to get a machine to record the conversations on my side as I do not get the results that is satisfying for me. I STATE AGAIN, I WAS LAID OFF DUE TO STAFF REDUCTION AT MY PREVIOUS EMPLOYER, THUS I AM UNEMPLOYED NOW. When I made the application for the loan I took out the insurance option incase I would loose my job. I had notified African Bank several times and fax the necessary documentation to them. Since my last phone call I have received 2 sms notifying me that the arrangement for the debit orders to go through on a later date has been updated. NOT ONCE HAVE I MADE SUCH ARRANGEMENTS AS I KNOW THERE WILL BE NO FUNDS AVAILABLE. Now the question that I ask is for them to prove to me where and when this was arranged. Never in my life had I received such poor service from any body, company wise and privat