Call center agent not fami**** with prescription

I received a call from African Bank regarding an old account. I asked for the statement and no payment was never made since 2011 - 2014. I was listed on the credit bureau as a defaulter but that has now fallen through.<br> I told the agent that the prescription on that account has since lapsed. She said it couldn't't have prescribed because African Bank has been sending me letters.<br> <br> Is it possible to teach your staff about PRESCRIPTION ACT 68 OF 1969.<br> <br> o You have not acknowledged the debt in the past 3 consecutive years, either in writing or verbally<br> o You have not made any payment towards the outstanding amount, nor have you promised to pay<br> o The creditor has not summonsed you for this debt within 3 consecutive years<br> <br> She argued that it could not have prescribed if letters were being sent.<br> <br> Can this be addressed please.