T
Tanya

1 reviews | Active since Feb 2025

11 Sept 2026, 09:44

*********!!!!!

In June 2026, I app**** for a loan with African Bank. During the call, I was told that if I were approved for the loan, I would need an account with African Bank to receive the money. Needless to say, I did not qualify for a loan with them, which was fine, but they still opened an account for me????? So every month I get charged for an account that I didn't need or ask for, and now it can't be closed because it has a balance owed. "Why would I need an account if I was not approved for the loan?" I apparently "signed" for this account even though it was just a loan application that was not approved and done telephonically, with no physical signature required or asked for!!!!! THIS IS BAD BUSINESS PRACTICE AND ********* FOR A FINANCIAL INSTITUTION!!!!!! Please be careful when applying for loans with them; you might end up with an account you never agreed to!!!!!!!

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Replies (3)
African Bank
African Bank's reply11 Sept 2026, 09:59
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team
T
Tanya's update15 Sept 2026, 10:42
Reviewer Update
Thank you for your swift response and for correcting my concerns.

African Bank
African Bank's reply15 Sept 2026, 10:45
Official
We're grateful for the opportunity to assist. Let us know if there's more we can do!