BYE BYE ABSA

Absa has decided to change charge structures. It is impossible to find out why. If you call ***I'm told my profile is blocked I should go to the branch. When I go to the branch the lady shows me correspondence that does not answer the query. Now she cant help me further and say I should wait for the callback from the call center. I then waited 48 hours and call the call center again. After 20 minutes on the phone I get asked security questions that I seems to have passed. Now I get told that there was correspondence to explain the change in charges, apparently the same correspondence the branch Lady refers to that do not explain the change. When I asked the person on the line if Absa realizes the fees were the only thing that prevented me from moving away from Absa, he pretends not to hear me any more. This is now quite clear to me why Capitec is gaining clients while Absa are loosing them. Good bye ABSA, you seem to be a self destructing bank.