Bureau Updates or rather lack of!

My account was handed over in December however the arrears were settled in January. I have a default listing with TransUnion and Experian for this account that has been up to date since then. I called AFB April to request that they rectify this and an escalation case was created. A very clueless somebody calls me to tell me that my account is still in default because it was shortpaid for that month (This is despite paying an amount as indicated on the statement). I have been paying what is required and more however account ending 006 STILL SHOWS AS A DEFAULT LISTING SINCE DECEMBER 2023 as per my recent credit report generated today 30 July 2024! Can someone who knows what they are doing be assigned to assist??? This is the second complaint left unattended by AFRICAN BANK from me this year alone! I truly cannot wait to be done with company!!!