SM
Sania M

1 reviews | Active since Sept 2017

26 Sept 2017, 12:04

Bureau Updates

African Bank agrees to restructure your payment plan which is really gr8. The downside is that once the payments are made, they update on their side when monies are received but no updates are done at the bureau so your ITC report looks as if you are not paying which actually puts you in a worst situation. This is really pathetic and it seems the only way to get a response since no replies on email is to escalate them to the Ombudsman

0
Replies (2)
African Bank
African Bank's reply27 Sept 2017, 16:20
Official

Thank you for referring your concerns via Hello Peter.

We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.

Should you need to, please contact our Customer Care contact centre on ***

Kind Regards
Contact Centre Support Team
***

SM
Sania M's update28 Sept 2017, 09:07
Reviewer Update
Please call me again.