1 reviews | Active since May 2013
BUNCH OF ******
<p>In July I made an arrangement to pay in total on my credit crad and loan account an amount of R2500.00 on 25/07/2016. I was told by the consultant that I needn't call back in August to make the arrangement as it will stay in place for the next 3 months. HOwever on 25/08/2016 my account was debited with the full instalments which amounted approx. R4895.00. I disputed this with African bank consultant immediately and they assured me that my bank account will be credited with the incoorected amounts and debited with the original arrangement I had made of R2500.00 on the 26/08/2016. This has not hapened. It is now the 05/09/2016 and stillnothing has come through. Very dissapointed and angry as I need this money to get me through the rest of the month. I have contacted my bankers and they suggest that I come in and do a reversal of the NAEDO debit order. So this is what I'm going to do and in future will not authorise African Bank to touch my bank account again. I will gladly make EFT payments myself.</p>
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Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***
Kind Regards
Contact Centre Support Team
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