Bull**** service

I recently app**** for a consolidation loan, I was pre approved and had no response afterwards for more than, 4 days. I then sent requests om Facebook and got a response today to say my account will be looked into. Okay! Yesterday I sent a guy who in the documents department who once contacted me regarding some docs. I told him I have received no feedback regarding my apllication. He sent an email to say I have been declined due to affordability. That's straight up absurd! Every month without fail I pay my accounts. I want to close the credit card I have with you specifically. Why pre approve someone and not tell them formally the status of their application. I had to contact and beg for a response. All I want is a consolidation loan that's all. So I can pay off and close this credit card.