NA
Nazmeera A

1 reviews | Active since Sept 2016

09 May 2019, 20:29

BULL****

Unprofessional and a laughing stock

App**** for a loan was sent terms and conditions then told on Monday I will called for them to indicate when loan will be paid on Tuesday I called only to be told it's declined because of non affordability how is that possible as I have disposable income. Lodged a complaint on hellopeter and bontle called she was laughing on the phone and indicated someone will call me by 5 on Tuesday or yesterday. Up till today no one has called.

What seems to be the problem as I was told the loan was granted and now a different story ??

Someone help before I go to the ombudsmen as I have all the calls logs available

0
Replies (1)
African Bank
African Bank's reply10 May 2019, 09:17
Official
 We've escalated your concern to our internal complaints department for the attention it deserves. Our African Bank Complaints team will be in touch as soon as the matter is resolved. 

Your African Bank Support Specialist team ***