NM
Nomsa M
1 reviews | Active since Jun 2012
01 Aug 2025, 14:44
Brooklyn brunch terrible service
Today is Friday 1 August and probably the busiest day of the month. The Brooklyn brunch has 1 employee serving customers. The gentleman serving is indicated that his colleagues went for marketing. I arrived at the brunch at 14h10, I was customer number 4. It’s currently 14h41 and I am still waiting and I am currently customer number 3. By the way, this is the second time I am experiencing this service at Brooklyn brunch. THE SERVICE IS CONSISTENTLY TERRIBLE ‼️
Helpful (0)
Replies (1)0
Replies (1)
African Bank's replyOfficial
01 Aug 2025, 16:50Thanks for speaking up and calling us out. We’re truly sorry for the inconvenience and poor service you experienced at our Brooklyn branch. This is not the level of service we aim to provide. Your concerns have been escalated to the relevant team for urgent attention. We appreciate you bringing this to our attention and assure you that we are working on improvements
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply01 Aug 2025, 16:50
Official
Thanks for speaking up and calling us out. We’re truly sorry for the inconvenience and poor service you experienced at our Brooklyn branch. This is not the level of service we aim to provide. Your concerns have been escalated to the relevant team for urgent attention. We appreciate you bringing this to our attention and assure you that we are working on improvements
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***