Broken Client Services

Terrible Customer Service experience. My debit order instructions are not adhered to & liberties are taken as to the amounts that are deducted, DESPITE arrangements made with a set amount!! Please check on your consultants, don't understand how they take this authority upon themselves!!!! You cannot simply debit an account with any amount YOU choose!!! Train up your consultants better please!!! I have experienced this a good few times already & have had to be responsible for unnecessary bank charges!!!! I've emailed Client services twice this morning & sent a follow up email. Please call me urgently- ***.