RM
Radostin M
1 reviews | Active since Sept 2015
24 Jun 2022, 06:42
BREAKDOWNS EVERY WEEK
It is the cheapest bank in the market, and that comes with a price. Almost every week there is a breakdown lasting 1-2 days, and you cant do your banking, Also the app and the website are clumsy to use, you cant do multiple payments. The email notification is not working, although has been reported for months. Another problem is that some operators are inept and dont even understand what are you asking. If you happy with the above, and you are patient to keep with the problems, and getting free transactions over internet, stay.
Helpful (0)
Replies (5)0
Replies (5)
African Bank's replyOfficial
24 Jun 2022, 08:22 Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
Best regards,
African Bank's reply24 Jun 2022, 08:22
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
Best regards,
RM
Radostin M's updateReviewer Update
24 Jun 2022, 11:44Thank you for replying so quick. My phone is not receiving calls thanks to Telkom, but you can whatsap me
RM
Radostin M's update24 Jun 2022, 11:44
Reviewer Update
Thank you for replying so quick. My phone is not receiving calls thanks to Telkom, but you can whatsap me
African Bank's replyOfficial
24 Jun 2022, 14:11Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team ***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team ***
Best regards,
African Bank's reply24 Jun 2022, 14:11
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team ***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team ***
Best regards,
RM
Radostin M's updateReviewer Update
24 Jun 2022, 15:44Bad service never ends! Instead of helping and attending the issues, someone tried to call me from ***, I explained I cant receive calls thanks to TELKOM, as explained above, he accused me of refusing to take the calls. I told him to attend the issues addressed, he said: are you shouting at me?
RM
Radostin M's update24 Jun 2022, 15:44
Reviewer Update
Bad service never ends! Instead of helping and attending the issues, someone tried to call me from ***, I explained I cant receive calls thanks to TELKOM, as explained above, he accused me of refusing to take the calls. I told him to attend the issues addressed, he said: are you shouting at me?
African Bank's replyOfficial
25 Jun 2022, 08:09 Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
Best regards,
African Bank's reply25 Jun 2022, 08:09
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
Best regards,