breach of contract

Went to Rissik branch to apply for a loan. Submitted all documents and loan was approaved, signed document and given my own copies. And was told the money will be in my account within 2 days. 4 days went by no funds. No follow up from branch or anyone. Went to branch to find out why haven't the funds haven't been transfered. Was told my I'd was not visible when submitted to head office. Submitted I'd books copy color and black and white. 2 weeks later still no funds and no follow up or feedback from branch. This is breach of contract and bad customer service. I have app**** before at African bank and other institutions and never had this problem. Better to say it's declined so I can go to proper institutions. You don't treat customers this way