breach of contract

Thank you very much for your prompt respond regarding this matter and the money that was reversed back into my account however i still have concerns with below matter One account- I was advised that I have only one owing account with African bank, I asked that it should also be in writing and I am still waiting. September debit- the was amount of R50 that was debited from my bank account with ought my knowledge or being contacted. I have been asking from September to every call that was made to me to advised where did they get authorisation to debit my account, I am still waiting for the feedback Arrangement- I received a call around November about one of my account, not the one that was debited in September, the lady said she is from African bank. I verified my personal information and made arrangement of R50 a month until I sorted myself out. I even verify my banking details. I was not surprised when i saw an amount of R50 debited in my account in November. To my surprise when i am busy sorting out the debit of R700 plus i was told that there’s no debit order arrangement on my account, they can’t trace that call and there are no notes made on the system. This means

-The call that I received in November is ***** and if that’s the case please investigate and I am concerned that my information is not save with African bank -and if you are able to trace the call then I find your consulted being in competent or training is needed because i took my time and i gave my info to be updated on your system but i was inconvenienced because of this 4. I wont get a job- One of the calls that i received from your consulted sometime this year was and i was told I will never get a Job, i was so furious to say how can one say this to a person, that’s inhuman and how will I pay my account if you say that to me, ( i remember all this because i owe to companies and i always communicate with the other company via email) I really don’t understand how you train your consultant (whether is you as African Bank or second party) at the end of the day I am still your client that I have been for so many years.

Impact of the Money that was debited from my account- Just to give you my background I am a single mom with two beautiful babies. Now the R700 plus that was debited out of my account was to buy food for my kids. I was supposed to buy food for them that particular day. - We slept on the empty stomach because African Bank incompetency, do you know and understand the frustration and the headache you coursed me. I look so useless to my kids eyes because I am a mother who can’t provide for her kids, i couldn’t sleep because i was crying the whole nite because of African Bank. -I had to ask money from the people around so that my kids can have something to eat. My pride dignity and reputation down the drain just like that and something that you can’t buy because of African Bank 6. Money and Time- On the 19th I called 3 different department at African bank and i was send pillar to post. That was the money that i didn’t have and the time that I will never get back that I used to contact African back because of my debit. I would like to be compensated for, My time, For the money I used to call and send emails, for my pride, dignity and reputation, for my headaches and sleepless nites, trust and faith that I lost from my kids.

P.S when you contact me, I will be giving you my ID number and contact. And the next call will be feedback not for me to clarify this matter over and over again, that is waste of my time.