Branch Consultant transferred money from my main pocket account to the members account.

I have Power Pocket which I added a Member to it. Below is the description when adding a Pocket member to the main Pocket account You can link Members to view all transactions on a Pocket but these members cannot transact from a Pocket. Perfect for informal groups. Members will receive their own access details but will only see account details of the Pocket they are linked to.

I saw a transaction of R1500 from my pocket account to the members account. I asked the member why did she transfer money from my account,she said she called call center to enquire about her loan after that the consultant told her that shes got money in her pocket account so she must go to the branch and ask for a tranfer. Branch consultant opened her profile asked for R100 before they can transfer that money to her account and finally R1500 was transferred by the branch consultant.

I want below answers from Africa Bank 1. Why is the system not performing like the description? 2. Why did the consultant advised for transfer from a pocket that is not eligible for trnafer especially if you are a member to that pocket? 3. Why are your consultants not being trained to identify the types of pockets?

Lastly - I want my money R1500 from African Bank or the Consultants. Can this be treated as a matter of emergency.