Blue Card Renewal

I was in arrears with African Bank for quite some time.I paid all outstanding monies and was told once that amount is settled i can get a new card.Upon full payment, i went to a branch and requested a new card.I was told i need a copy of my ID and proof of address, which i gave.I was told by the consultant that i will get an sms within 48 hours. I did not receive this.I went back to the branch and was told they won't allow me to do this.I e-mail the debt collections department, explained to them what has taken place thus far. Provided them with my ID number as well so that they can check into my account. I received an e-mail from them saying i must go to my nearest branch for a replacement card. I phoned the department and spoke to Mava,he informed that i have an all clear on my account and that i must go and get a new card.<br> I spoke to a consultant at a branch, he then informed me that because a 3rd party was involved in this account , my account would now be closed.<br> I informed him that i do not want the account closed, i want to continue with the account and would like a new card. I would like the option to keep my account. I have been running around with this for a month now