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glodine G

1 reviews | Active since Feb 2017

22 Nov 2021, 11:02

Bitter-sweet

Great service from everyone that has been involved in my queries or assisting me at the branch & call center level BUT i have been trying to get a loan with this bank the entire month, with no question that i do qualify but athe actual process is so annoying. I app**** initially for a loan on the first week of November, uploaded and emailed ALL documents needed... kept getting the same response, that my bank statements weren't clear. called the call center and a lovely lady assisted saying the August bank statement was not attached, stayed with her on the line and emailed the documents AGAIN... she then said she escalated the matter and I would be contacted. Days later, still get the same feedback... i have sent the documents to 123@africanbank & ABdocs AND uploaded under my profile, used the APP and even sent them 3 times via whatsapp!!! this is ridiculous. I am so defeated at this stage and i need to sort out my school registrations

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glodine G's update29 Nov 2021, 10:30
Reviewer Update
Needless to say I'm back here because this has still not been resolved. I was given a call by a lady that explained that the August Bank statement did not reflect my salary and we were able to email the right documents which she confirmed receipt of... days later, same message about the bank statement so I decide to skip work and go to my bank on the 25th to ask for a sep-nov statement that shows all 3 salary deposits, got the 2 months bank statements and for November I could only print transaction history which shows the salary paid that day AND was stamped since my monthly statements are only released on the 6th of each month. Documents we re sent, a gentleman called me over the weekend to confirm that ALL documents were received and justified successfully and that they wish to offer me more than the initial amount, I agreed and received an SMS stating that they received the documents and were in final processing... only to be woken up again today WITH THE SAME ''ERROR'' - NO DOCUMENTS FOUND. THIS IS PATHETIC