billing/account

Hellopeter,im so sick and tired of African back and their unprofessionalism,this is my 3rd complain about African bank service,another huge amount has been debited thi s morning from my account,I complained about this lastweek and until today nothing has been done.this morning I called the collection department,I spoke to kgomotso,she literaly refused to help me.i asked to speak to a supervisor she made me hold for 30minutes when she comes back she said all the supervisor are in the meeting,I called again spoke to precious she was very helpful and she said none of the supervisors were in a meeting