YM
Yvonne M

1 reviews | Active since May 2015

24 Jan 2017, 16:00

Billing

<p>Good day , I have a loan account with African bank , my account is left with R618.00. I contacted African bank to find out how much will be my deduction and I was told the full installment will be deducted what upset me i was not contacted by the bank to notify me of the changes . I was further told that the reversal will take 3 working days , I have already budgeted for my money and now I'm paying for the amount I no longer owe. the only sms I received from the bank was of a payment gap which I ignored , why didn't they advise me of the changes. I don't have the money they want to take as my money has commitments.</p>

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Replies (1)
African Bank
African Bank's reply25 Jan 2017, 09:13
Official

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards

Contact Centre Support Specialist Team

Contact number: ***