BEYOND FRUSTRATED

I logged a call on 27th requesting a pop for the capfin loan settled on my behalf. On the 31st of January I received an sms saying that my query *** has been resolved I checked my email and no pop was in inbox or spam I called back and said my query was not resolved I still haven't received the pop. I called again in Feb to follow up and gave a second email still nothing received called again confirmed email and requested the pop again. Everytime I'm told to check my spam folders and it's not there !!! I sent an email on the 10/2/2023 to cexperience and asked for help with no reply. In the meantime vlcapfin keeps charging interest to the account and its still shows on my credit report !!!!! All I want is a POP !!! I am getting all my other correspondence from african bank statements and adverti*****ts but no Pop.