Beyond dissapointed

A couple of weeks ago, I wrote an unsatisfactory review about African Bank and to this day I still haven't been helped.

After the review, I went back to their Diepkloof branch and complained again and my complaint was noted, still no help.

On the 2nd of April, I again went to their Diepkloof branch to complain and the lady sent yet another email to the relevant department. I received an sms with a reference number. The sms stated that I should wait for 7 working days for my complaint to be investigated. To this day, im still waiting for correspondence.

It is so disheartening that a thousand of South Africans are unemployed (myself included), and those who are fortunate enough to be employed are not doing their jobs. I am now deciding to cancel my application and try another institution. Maybe this move may be considered as just one drop in the ocean for the institution, but one unhappy customer, is one too many...Thank you African Bank for nothing