SL
Sarah L
1 reviews | Active since Jan 2021
20 Oct 2022, 09:55
BEWARE OF AFRICAN BANK CREDIT CARD!!
BEWARE OF AFRICAN BANK CREDIT CARD!!
All of a sudden this week I have had two amounts, two days in a row, suddenly go off my account with ZERO warning, ZERO communication, causing me to have declines on my card. When questioned I received the response, "sorry, there was a system error and now the fixes are going through". What help is that to me?! On top of that they then charged me decline fees.
You cannot mess with peoples finances and mental health like this! As soon as we possibly can we will be closing all accounts with African Bank.
Beware all!
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Replies (2)SL
Sarah L's updateReviewer Update
20 Oct 2022, 15:13Hi, I am available now, thank you
SL
Sarah L's update20 Oct 2022, 15:13
Reviewer Update
Hi, I am available now, thank you
SL
Sarah L's updateReviewer Update
01 Dec 2022, 15:09Just to note - the bank has marked this query as resolved from their side. To be clear this ONLY means that they called me and said "sorry, system error". In no way did they actually do anything about it. The consumers are paying heavily for their mistakes. And please African Bank, this is in no way an invitation to call me and say sorry again. I'm not interested in your stories, only in actual action. Posting this here as I see MANY complaints of the same theme, but no accountability or remedy from the bank.
SL
Sarah L's update01 Dec 2022, 15:09
Reviewer Update
Just to note - the bank has marked this query as resolved from their side. To be clear this ONLY means that they called me and said "sorry, system error". In no way did they actually do anything about it. The consumers are paying heavily for their mistakes. And please African Bank, this is in no way an invitation to call me and say sorry again. I'm not interested in your stories, only in actual action. Posting this here as I see MANY complaints of the same theme, but no accountability or remedy from the bank.