BEWARE!!! AFRICAN BANK IS *****ING FROM THEIR CREDIT CARD CLIENTS. CAN YOU PLEASE FIX MY ACCOUNT.

It's been almost 10 months since I had a credit card with African bank and my payments are up to date with no overdrawn. On Sunday,16th October 2022 my credit card had available balance of R1200 when I went to bed. Then Monday as I was doing my shopping, my card was declined. To my surprise, I my account was overdrawn with R17 700. I panic suspected that maybe there some ********** activities. I immediately called the bank they logged a complaint and only to find that theres been some system errors. Apparently the African bank failed to implement the interest free concept. How does that become my problem? Why do I have to carry the their cost which was due to neglegence. This is day light ******* and *****. What a ***** bank.

Do you guys understand the impact of what you have done. Why are you messing with our lives? This whole thing will impact me financially, mentally and emotionally. My credit score will be impact by you negligence. My bond application has been affected. This is totally unacceptable. And you have a nerve to send me that stupid letter with lack of context. Can you you take accountability for your negligence and put proper controls in place. FIX MY ACCOUNT OR ELSE I WONT PAY UNTIL MY THIS MATTER HAS BEEN RESOLVED.