Beneficiary account problems

Hi,

I have contacted an agent at SARS who told me that no application has been made by African Bank to add the SARS tax payment accounts to African Bank's list of beneficiaries.

I have been querying this problem with African Bank since September 2020 after being unable to pay my taxes online through my MyWorld account in August that year. The bank told me that they would escalate the issue, but the only feedback I get is that it is a long process to add these accounts.

This is quite an inconvenience, since I have to find someone else to pay my taxes through their ABSA or FNB account who does have the facility. I cannot open a mainstream banking account purely for the purposes of paying my provisional taxes every 6 months as I find this ridiculous.

It seems then that according to SARS on their system no attempt or application has been made by the bank to sort out this issue.

I REQUEST THAT SOMETHING URGENTLY PLEASE BE DONE ABOUT THIS PROBLEM, SINCE I SURELY CANNOT BE THE ONLY ONE WITH AN AFRICAN BANK SAVINGS ACCOUNT THAT PAYS TAXES?!