JM
Joseph M

1 reviews | Active since Mar 2014

18 May 2017, 11:48

Being ******

<p>I borrowed money from AB and I have been keeping to my commitment to pay the loan and even when to pay extra but when I keep on checking my statement my balance is really not going down for the amount of money which I am paying African bank it is just on the same level, I borrowed an amount of 65000 and have already paid 42000 without skipping a month and this balance is still so high not happy with the way it is operated I have been a client of African bank since 2013 but I feel like I am being ****** here now by African Bank, i also need to finish this loan but i do not see that happening with rate </p>

0
Replies (5)
African Bank
African Bank's reply18 May 2017, 16:58
Official

Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team

JM
Joseph M's update18 May 2017, 17:02
Reviewer Update

hi could kindly call me back as i was busy on the other line

African Bank
African Bank's reply19 May 2017, 09:47
Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team

***

African Bank
African Bank's reply19 May 2017, 11:06
Official

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team

***

JM
Joseph M's update07 Jun 2017, 11:54
Reviewer Update

Hi there

could kindly call me regarding this query as the operator i spoke to before, told me that there is nothing that can be done about my query but i just had a chat with one of criends who is also one of your clients and his query was the same as mine and you guys were able to assist him and change it