CS
CLARENCE S

1 reviews | Active since Mar 2011

27 Feb 2016, 07:21

Being over charged this whole time!! *****s

Good Day<br> <br> I will like to know why am I being over charged month after month? What are all these charges every month?<br> o DT ord coll fee - 10.00 (why must I be charged for a debit order facility?<br> o VAT - R1.40 (that I understand, but how can you charge me VAT on the above)<br> o Service - R50.00<br> o Again VAT - R7.00 on service (that I understand)<br> o SMS monthly fee - R1.97 (I never agreed to receive sms for you, and I haven't received <br> o Again VAT - R0.28<br> o Arrears Interest - R28.71 (how can you charge me arrears if my account is not in arrears? Payment in received before due date and it's update?<br> o Insurance - R28.85 <br> <br> o Total - R128.31 <br> <br> All this time you are charging me for things that are not needed, not to mention the interest. I would have understood if it was a loan, but this is credit card. My understanding is you pay one service fee monthly.<br> <br> Really been keeping me in debt. <br>

0
Replies (1)
African Bank
African Bank's reply27 Feb 2016, 11:31
Official
Hello king37,

Thank you for referring your concerns via Hello Peter.

We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.

Should you need to, please contact our Customer Care contact centre on ***

Kind Regards
Contact Centre Support Team
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Zelda Moloana