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Nonyameko N
1 reviews | Active since Mar 2009
15 Jul 2019, 06:13
Banking app not working and cannot access my profile
I have joined the New World account and transfered my salary to be paid on it.Guess what I am regretting this decision as it is payday and i am now stuck with African Bank App that does not work or accept my credentials.As a result i am unable to conduct any transaction nor pay my credit providers.What an experience for my first paycheck with African Bank.I truly doubt you are ready to serve your customers.It is so sad but I am left with no choice but to move to another institution for convenience.I cannot afford this kind of inconvenience.
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Replies (2)
African Bank's replyOfficial
16 Jul 2019, 11:47 Good day Nonyameko
We've escalated your concerns to our MY WORLD team for the attention it deserves. Our African Bank MY WORLD team will be in touch as soon as possible.
Your African Bank Support team ***
We've escalated your concerns to our MY WORLD team for the attention it deserves. Our African Bank MY WORLD team will be in touch as soon as possible.
Your African Bank Support team ***
African Bank's reply16 Jul 2019, 11:47
Official
Good day Nonyameko
We've escalated your concerns to our MY WORLD team for the attention it deserves. Our African Bank MY WORLD team will be in touch as soon as possible.
Your African Bank Support team ***
We've escalated your concerns to our MY WORLD team for the attention it deserves. Our African Bank MY WORLD team will be in touch as soon as possible.
Your African Bank Support team ***
African Bank's replyOfficial
16 Jul 2019, 14:11 Good day
Thanks for raising your concerns with us. We'd like to call you and listen to your concerns in detail, but we can't get hold of you. Please confirm a convenient time to contact you as well as a preferred contact number.
We hope to talk to you soon.
Your African Bank Support team ***
Thanks for raising your concerns with us. We'd like to call you and listen to your concerns in detail, but we can't get hold of you. Please confirm a convenient time to contact you as well as a preferred contact number.
We hope to talk to you soon.
Your African Bank Support team ***
African Bank's reply16 Jul 2019, 14:11
Official
Good day
Thanks for raising your concerns with us. We'd like to call you and listen to your concerns in detail, but we can't get hold of you. Please confirm a convenient time to contact you as well as a preferred contact number.
We hope to talk to you soon.
Your African Bank Support team ***
Thanks for raising your concerns with us. We'd like to call you and listen to your concerns in detail, but we can't get hold of you. Please confirm a convenient time to contact you as well as a preferred contact number.
We hope to talk to you soon.
Your African Bank Support team ***