SM
Samkelo M
1 reviews | Active since Oct 2021
03 Mar 2023, 14:15
Banking app error
I bought electricity using the AF banking app after it was updated. To my surprise, I had multiple deductions till my funds were depleted.
It's been 3 days and no one sees the urgency of resolving this issue. They went live with an application that had bugs and now I have to suffer due to their incompetency.
the service I'm getting is absolutely disgusting.
Helpful (0)
Replies (6)0
Replies (6)
African Bank's replyOfficial
03 Mar 2023, 14:52Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply03 Mar 2023, 14:52
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
SM
Samkelo M's updateReviewer Update
06 Mar 2023, 16:15I haven't had any response from you since you acknowledged my complaint.
SM
Samkelo M's update06 Mar 2023, 16:15
Reviewer Update
I haven't had any response from you since you acknowledged my complaint.
SM
Samkelo M's updateReviewer Update
07 Mar 2023, 09:54I logged a query with your client services department in February, which has already been escalated. I'm sure your calls are recorded; you can retrieve the recording and the reference number is ***.
I explained the details already, or do your systems not speak with each other?
I feel like you're deliberately dragging an issue that could've been resolved already.
This is ridiculous!
I explained the details already, or do your systems not speak with each other?
I feel like you're deliberately dragging an issue that could've been resolved already.
This is ridiculous!
SM
Samkelo M's update07 Mar 2023, 09:54
Reviewer Update
I logged a query with your client services department in February, which has already been escalated. I'm sure your calls are recorded; you can retrieve the recording and the reference number is ***.
I explained the details already, or do your systems not speak with each other?
I feel like you're deliberately dragging an issue that could've been resolved already.
This is ridiculous!
I explained the details already, or do your systems not speak with each other?
I feel like you're deliberately dragging an issue that could've been resolved already.
This is ridiculous!
SM
Samkelo M's updateReviewer Update
08 Mar 2023, 13:05When are you planning to resolve my problem?
SM
Samkelo M's update08 Mar 2023, 13:05
Reviewer Update
When are you planning to resolve my problem?
African Bank's replyOfficial
08 Mar 2023, 14:42Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply08 Mar 2023, 14:42
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
SM
Samkelo M's updateReviewer Update
09 Mar 2023, 12:20I called client services again this afternoon. I couldn't get an update because the client services guys have not had an update since it went for investigation.
Now tell me how long do I have to wait for my refund?
You pulled the report, you saw that I bought electricity for R500 and I received the pop-up sms to verify that it was a legit purchase. Shortly after that within 2min there were 6 purchases of electricity without my consent. Now you are telling me that you need to investigate it knowing that your banking app had bugs and was not ready to go live.
Now I'm R3000 less of my monthly salary and I have to wait 30 days for you to fix your error?
Now tell me how long do I have to wait for my refund?
You pulled the report, you saw that I bought electricity for R500 and I received the pop-up sms to verify that it was a legit purchase. Shortly after that within 2min there were 6 purchases of electricity without my consent. Now you are telling me that you need to investigate it knowing that your banking app had bugs and was not ready to go live.
Now I'm R3000 less of my monthly salary and I have to wait 30 days for you to fix your error?
SM
Samkelo M's update09 Mar 2023, 12:20
Reviewer Update
I called client services again this afternoon. I couldn't get an update because the client services guys have not had an update since it went for investigation.
Now tell me how long do I have to wait for my refund?
You pulled the report, you saw that I bought electricity for R500 and I received the pop-up sms to verify that it was a legit purchase. Shortly after that within 2min there were 6 purchases of electricity without my consent. Now you are telling me that you need to investigate it knowing that your banking app had bugs and was not ready to go live.
Now I'm R3000 less of my monthly salary and I have to wait 30 days for you to fix your error?
Now tell me how long do I have to wait for my refund?
You pulled the report, you saw that I bought electricity for R500 and I received the pop-up sms to verify that it was a legit purchase. Shortly after that within 2min there were 6 purchases of electricity without my consent. Now you are telling me that you need to investigate it knowing that your banking app had bugs and was not ready to go live.
Now I'm R3000 less of my monthly salary and I have to wait 30 days for you to fix your error?