Hellopeter
Share Your Experience
ZS
Zane S

1 reviews | Active since Jul 2018

11 Jan 2026, 17:39

Banking App dysfunctional

For the second time now the African Bank banking app is no longer compatible with my phone's OS. Last time AB managed to get their IT dept to fix the "bug"...can you please do this again, since I can no longer load your banking app on my Samsung A2 core phone?

0
Replies (5)
African Bank
African Bank's reply12 Jan 2026, 13:46
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.

We hope to talk to you soon.

Your African Bank Support Specialist team
ZS
Zane S's update12 Jan 2026, 16:10
Reviewer Update
Hi, apologies my phone was off.

Please be advised that the problem is of an IT nature from your side.
It seems changes or upgrades have been made to your banking app in such a way that it is no longer compatible with my phone's OS as already stated - I cannot download or install it on my phone.
I have noticed also that the app is no longer available on Play Store, it may be because AB is still in the process of updating the software.

There is no critical reason to contact me, please just fix your banking app if possible.

Regards
African Bank
African Bank's reply12 Jan 2026, 17:01
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
ZS
Zane S's update13 Jan 2026, 09:43
Reviewer Update
Please could you kindly contact me to confirm receipt of message.

Regards
African Bank
African Bank's reply13 Jan 2026, 10:55
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
***