BANKING APP DYSFUNCTION

So just when I thought I was out of the mess this bank put me through for the past two weeks regarding my KYC, now my banking app is not functioning properly. I called customer service last week and I was told that it’s a system malfunction with all the apps which I doubt because my app seems to not be working properly

I can’t view my pockets and account balances, I can’t transfer money to other accounts for payment or even change my card limits. I can’t even view my documents, statements or settlement quotes. This is ******* to say the least. What sort of services do you think you’re offering to people at this rate? Now we have to run to the branch for help and they rarely even do anything. If this bank continues to abuse it’s clients like this, I don’t see it staying around long. They failed to open something as simple as cellphone banking. What a joke. This is embarrassing to say the least